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Personal Details

Name
Email
Address
Date of stay (DD-MM-YYYY)		- -

The Arrival Experience
	Yes	No	N/A
Greeting upon arrival
Fast & efficient check-in
Room ready upon arrival
Luggage delivered promptly
If any of the above is No. kindly comment

Guest Room
	Yes	No	N/A
Clean and tidy
All equipment in order
Adequate light condition
Comfortable air conditioning
Amenities and guest items complete
I had a feeling of security and safety
If any of the above is No, kindly comment

Hotel Facilities
	Yes	No	N/A
Lobby and restrooms well maintained
Gymnasium equipment in order
Business Centre well equipped
If any of the above is No, kindly comment

Food & Beverage
	Yes	No	N/A
Food & beverage quality met expectation
Fast and efficient service
Room service order delivered promptly
Room service food and beverage quality met expectation
Overall value for money
If any of the above is No, kindly comment

Our Staff
	Yes	No	N/A
Friendly, responsive and fast in their delivery of service
My prior requests were known and met
My needs were anticipated
I felt recognized and valued
If any of the above is No, kindly comment

The Departure Experience
	Yes	No	N/A
Luggage brought down promptly
Check-out was fast and efficient

Overall staying experience
All things considered, from your arrival to your departure, please rate your overall staying experience by putting a circle on your rating below
Very delighted and will definitely return Delighted and may return Average Acceptable but many not return Unacceptable and will not return
Comments:

Employee recognition

It is our philosophy to recognise our employees for their hard work and extraordinary effort extended to our guests. We encourage them to go out of their way, walk the extra mile and make a difference.

If you have encountered one or more of our employees who have gone out of their way to make your stay a memorable one, please tell us so that we may recognise them.

Please let us know who they are

If you like, please also tell us what they did

Your suggestions for us to make your stay even more pleasant and enjoyable

If your travel plans bring you back to Kuala Lumpur, would you return to stay with us? Yes No

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